Terms of service Ciclos Corredor

euro_symbol Always the best price

Welcome to Ciclos Corredor, ybest price. Look for special offers and sales. If you find a cheaper product tell us and give an offer to you.

A boost for you: we accept your bicycle as part of payment for buying a new one in Ciclos Corredor.

account_balance Credit facilities

You have the possibility to finance your purchase without interest and pay in comfortable installments:

For amounts between 150 and 3,000 € and terms from 3 to 12 months without interest and with opening commission. Example for financing amount: € 600. Number of installments: 12 First installment: € 60, remaining 5: € 50. Total amount owed: € 610. AER 0 % APR 0 %.

For amounts between 150 and 3,000 € and terms between 15 and 24 months without interest. Example for financing amount: €  1,200 €.Number of installments: 24. First installment 70 € and 23 installments of 50 €. Total amount owed: 1220 €. Opening commission in first installpent 20 €. AER 0 %, APR 1.61 % for operations from 26/11/2018 and first payment in 01/01/2019; or 1,74 % for operations from 19/11/2018 to 25/11/2018 and first payment in 01/12/2018

For amounts between 150 and 6,000 € and terms of 30 months without interest. Example for financing amount: € 1,200. Number of installments: 30 First installment: € 88, remaining 29: € 40. Total amount owed: € 1,248. Opening commission (will be charged on the first receipt) 48 € (minimum of 10 €, 4%) TIN 0% APR 3.23%.

For amounts between 150 and 6,000 € and terms of 36 months without interest. Example for financing amount: € 1,200. Number of installments: 36 First installment: 93.34 €, remaining 34: 33.34 € and a residual installment of 33.10 €. Total amount owed: € 1,260. Opening fee (will be charged on the first receipt) € 60 (minimum of € 10, 5%) TIN 0% APR 3.41%.

Subject to prior conditions of Cofidis S.A. branch office in Spain.

local_shipping Shipping

All orders over 49€ (after aplying any voucheur code) are Free shipping to Peninsula (Spain).

Shipping times

Express
(Air Transport)
Economy
(Road transport)
Peninsula (Spain and Portugal) - 24/48 h
European Union 24/48 h 3/5 days
Rest of Europe 24/48 h 6/8 days
USA, Canada 2/3 days -
South America and Central America 4/7 days -
Asia, Africa and Oceania 4/9 days -

Approximate delivery time in business days. Possible customs charges are recipient's responsibility.

Damages during shipping

Allmost our shipments have an insurance that covers the damages caused during transport (according to carrier).

You must indicate on the delivery note that the material is "pending review" and open the packaging of all the products of your order to check they work properly and that the structure of the articles do not have any deterioration.

If you detect any impact or anomaly in the packaging or lack of any article, please inform us within 24 hours of the delivery of the package so that we can take care of the incident through a contact form, attaching images of the packaging and the product a brief explanation.

Once the notice is received, we will manage the incident with the transport company, speeding up the procedures as much as possible, to respond without delay to any replacement or similar on our part.

It is necessary to keep the packaging and the articles in their original condition until the claim process is completed.

Claim period for hidden damages: within 14 days after receipt of the goods.

Any claim not processed in these periods can not be processed.

settings_backup_restore Returns / Right of withdrawal / Changes

You are allowed to cancel your purchase within 14 days after you or a third party indicated by you, other than the carrier, acquired the items, as long as it is unused, in perfect condition and preserving the original packaging. Returns of customized products, products with expiration date and keeped by order are not allowed.

Request Return number:

1.     Log in to your user account

2.     Go to the Order History section

3.     Click on "Data" of the order of which you want to return/change the product

4.     Select the product (s) you wish to return/change by checking the box next to your name (s).

5.     Add an explanation of the reason for the return/change

6.     Click the "Make RMA return ticket"

Preparation and delivery of the package:

1.     Prepare the items to return/change the package that you have received your order or a similar one and adapting to the measures of the content. Please, make sure the articles doesn’t damage during transport.

2.     Once we manage the return/change (you will receive an email when it happens, "waiting for packages" status) access to the section my returns and print the return note and attach it visibly on the outside of the package.

3.     Indicate the RMA code on the outter of the parcel and send it to us to the following adress:

Ciclos Corredor 

c/ Dolores Folgueras, 20 Local

28038 Madrid

Madrid

España

91 778 73 69 / 696 566 974

If you want us to organise the transport pleas wirte to our contact form.

In order to comply with the withdrawal period, it is enough that the RMA refund certificate be generated before the corresponding term expires.

To meet the withdrawal period, just only send communication before the expiry of the deadline.

Once the material is received, we will proceed to create your voucheur code.

verified_user Guarantee

All products are guaranteed for at least 2 years (by Directive 1999/44/EC, RDL 1/2007 in Spain) since invoice date (you get when product is delivered). Some manufacturers extends this period longer or even for life.

Parts subject to wear, defects caused by negligence, shock, use or improper handling or defects are not cover by warranty, also specifications indicated in the description of the item or previously located.

To proceed to the warranty, you must send us a message indicating the item and why the claim, attaching the invoice / ticket sales and we will send you further instructions.

We work as quickly as possible to expedite the warranties to the maximum, however wait-time variation depending on the item purchased (there is an average of 3-4 weeks).

stars VIES

Ciclos Corredor, S.L. is an intra-Community Operator allowed to exempt operations from VAT according to Law 37/1992 (Directive 2006/112/CE), whenever receiver is registered at VIES.

remove_red_eye General Data Protection Regulation (GDPR)

Our Customers Data are stored in a registered file in the Spanish Agency for Data Protection with registration code 2172134418. Data treatment responsible is Ciclos Corredor, S.L. with NIF B80793441 and address at C/ Dolores Folgueras, 20 from 28038 Madrid and email info@cicloscorredor.com

Data collected on this website will be used exclusively to establish a commercial communication with customers, with no automated decisions based on them. Data will be stored up to 5 years from the last contact or business relationship, or rquest for cancellation or opposition by the interested person.

Legal basis for data processing is the voluntary and expressed communication of consent by the interested person. Anyone has the right to revoke this consent, as well as access, rectify or delete the data.

Ciclos Corredor will not transfer to third parties the data collected, except legal imperative, tax obligations and needs arising only from the business relationship.

remove_shopping_cart Tax Free

If you are a traveler with habitual residence outside European Union (or Canarias, Ceuta or Melilla) you can request the refund of VAT for each invoice from to 90,15 € within 3 months from your purchase.

You must contact export office, where you present: passport or id card, invoice and goods purchased on the invoice and boarding pass or airline ticket with your travel route. Once requirements fulfillment is verified, invoices will be stamped and filled out.

You must send us by email info@cicloscorredor.com your invoice duly filled out by export office, providing a bank account number or PayPal account where to make the refund, or if you prefer, we will issue a discount voucher for your next purchase.

Further information

credit_card Payment

To buy at cicloscorredor.com click "Cart" in any page and confirm. Ask for product availability before confirming your order by phone calling us (Spanish) to (+34) 914 771 803 (Fijo) or (+34) 696 566 974 (Mobile & WhatsApp) or mailing to info@cicloscorredor.com

Payment methods

  • Bank Transfer to CAIXABANK account no. ES89 2100 4427 42 0100040490 (BIC: CAIXESBBXXX). The payment confirmation time may be delayed 2/3 days depending on the entity.
  • Credit Card (VISAMASTERCARD, MAESTRO) SSL Secure Payment by Redsys
  • Credit facilities (subject to conditions)
  • PayPal (administration fee)

announcement Complaint forms

There are official complaint forms at consumer request at our facilities located at C/ Dolores Folgueras, 20 - 28038, Madrid (Spain).

Thank you for visiting Ciclos Corredor.

TERMS OF SERVICE
CICLOS CORREDOR (PDF)